Last updated: September 7, 2026
About this policy
Rogers Veterinary Service operates rogersvetservice.com. This policy explains how information is handled when you browse this website, contact us through it, check our service area, or pay an invoice. It does not replace notices or agreements provided separately for veterinary care.
Information you provide
Our contact form collects your first and last name, email address, phone number if provided, inquiry type, and message. Messages may include information about your animals and requested services. We use this information to respond and coordinate services.
Our invoice payment form collects the account name, email address, phone number, payment amount, and any comments you provide. Stripe processes payment details through its embedded payment form. Full card numbers and card security codes are not submitted to our website server through this payment flow. We receive transaction information needed to identify payments, send confirmations, and reconcile invoices.
Please include only information needed for your request. Do not put card numbers, passwords, or other sensitive information in contact messages or payment comments.
Service-area searches
If you use the service-area tool, the address or map location you select is sent to our server and Google Maps services to estimate travel time. If you choose to use your current location, your browser asks for permission before providing location coordinates. You can enter an address instead or contact us by phone.
Website operation, analytics, and cookies
Our hosting, image delivery, and security providers process technical information such as IP addresses, browser and device information, requested pages, and diagnostic information to deliver and protect the website.
We use Vercel Web Analytics to understand website traffic and events such as successful form submissions and payments. The analytics events configured by this website do not include the names, email addresses, messages, or payment comments entered into our forms.
We use Google reCAPTCHA to help detect automated activity, fraud, and abuse. It processes browser, device, and interaction signals and uses a security cookie. Google processes reCAPTCHA customer data on our behalf to provide this protection. Embedded payment and map services may also use cookies or similar technologies for their features and security.
You can manage cookies through your browser and location access through your device or browser settings. Blocking these technologies may prevent forms, payments, or maps from working. You can call us for assistance.
How information is used and shared
We use website information to respond to inquiries, coordinate services, process and reconcile payments, operate and improve the website, troubleshoot problems, and protect against misuse.
Providers involved in these activities include Vercel for hosting and analytics, Cloudflare for image delivery, Google for maps and spam protection, Stripe for payments, and Twilio SendGrid for email delivery. Contact messages are delivered by email. Payment details, including contact information and comments, are stored with the transaction in Stripe; payment notifications and daily reconciliation reports are emailed to practice staff.
Information may also be handled by people who support our website and business systems as needed for their work, or disclosed when required by law or necessary to address fraud, security incidents, or legal claims. Providers may process information outside your state or country.
For information about provider practices, see Stripe Privacy, Vercel Privacy, Twilio Privacy, Cloudflare Privacy, and Google Privacy for Google Maps and other Google services. Our use of reCAPTCHA is described above.
Retention and security
Information submitted through this website may remain in email accounts, payment records, practice records, and provider logs. Retention depends on the type of record, the purpose for keeping it, provider settings, and applicable recordkeeping obligations. Contact us with questions about a particular record.
No website, email system, or method of storage can guarantee complete security. Please contact us if you believe information submitted through this site has been exposed or misused.
Your questions and choices
You can contact us to ask about information you have provided or request access, correction, or deletion. We may need to verify your identity. Available rights and our response depend on applicable law; some records may need to be retained for payment, veterinary, or other legal obligations.
Updates and contact
We may update this policy as our website or practices change. The date on this page identifies the latest revision.
For privacy questions or requests, email rvs@rogersvetservice.com, call (541) 829-3730, or write to Rogers Veterinary Service, 25157 Evergreen Road, Philomath, OR 97370.